Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information generated through your use of our platform.

Account & Profile

When you create an account, we collect your name, email address, phone number, and any profile information you choose to provide. This information is used to identify you, personalise your experience, and communicate with you about your account and our services.

Payment

When you make a purchase, we collect payment information including credit/debit card details, billing address, and transaction history. Payment card data is processed securely by our payment processors and is not stored on our servers in full.

Transactions

We maintain records of all transactions made through our platform, including the items purchased, amounts paid, redemption codes generated, and the status of each transaction. This data is necessary for order fulfilment, customer support, and fraud prevention.

Suppliers

If you register as a supplier or food establishment on our platform, we collect your business name, business address, contact details, banking or payout information, and details about the products and services you offer.

Automatic

We automatically collect certain information when you use our platform, including your IP address, browser type and version, operating system, referring URLs, pages viewed, links clicked, and the date and time of your visit. We may also use cookies and similar tracking technologies to collect this information.

Communications

When you contact us for support or communicate with us through our platform, we collect and retain the content of those communications, including emails, chat messages, and any attachments you send us.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform and services
• Process transactions and send related information, including purchase confirmations and receipts
• Generate and deliver redemption codes to gift recipients
• Communicate with you about your account, orders, and customer support requests
• Send you marketing and promotional communications (where you have opted in)
• Monitor and analyse usage patterns and trends to improve our platform
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and enforce our Terms of Service
• Personalise your experience and deliver content relevant to your interests

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Suppliers: We share relevant order and redemption information with the food establishments and suppliers necessary to fulfil your purchase.
• Service Providers: We share information with third-party vendors and service providers that perform services on our behalf, such as payment processing, data analytics, email delivery, and customer support.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as a business asset.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Security & Retention

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.

We retain your personal information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you wish to delete your account or request that we no longer use your information to provide you services, please contact us. We will respond to your request within a reasonable timeframe, subject to legal and operational requirements.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to object to or restrict our processing of your information
• The right to data portability
• The right to withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at privacy@gofoodz.com. We will respond to your request in accordance with applicable data protection laws.

6. International Data Transfers

GoFoodz operates internationally, and your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information internationally, we take appropriate safeguards to ensure that your personal information receives an adequate level of protection in the countries in which we process it, in accordance with this Privacy Policy and applicable law.

7. Children's Privacy

Our platform is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes & Contact

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

Your continued use of our platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@gofoodz.com.